Usually due to budget and manpower constraints, small and midsized businesses (SMBs) often need to outsource a few aspects of their operations – and partnering with a Managed Service Provider (MSP) is one example. Just as in any other partnership, and especially since IT management is a relatively long-term deal, it's important that you establish the right business relationship between yourself and your MSP.

Business relationships are cultivated. Grown. That's what you do – at least if you want your business to flourish. The healthier your business relationships, the more productive and efficient your operations become.

Naturally, this applies to your relationship with your Managed Service Provider (MSP). Your IT is an important part of your day-to-day operations, and contributes greatly to how productive your business can become – so establishing good working rapport with your MSP is especially essential. Here are a few pointers for building and maintaining a great relationship with your current or prospective MSP partner.

Assess what your MSP can provide for you Sit down with your MSP to learn their ideas for your business, then carefully assess whether the services they offer support and augment your operations – current and planned. Look closely at contracts and make sure you understand the fine print, and carefully evaluate whether the service agreement meets your needs. Do some research about prospective MSPs (which is easy to do through the Internet) to verify their claims. Making sure you have the right fit is an important first step in getting the most out of an MSP.

Define roles and manage expectations Make sure that roles and responsibilities are clearly defined and understood early in the process, especially if your MSP is integrated with or augmenting an existing IT operation. This will help minimize overlapping job roles (which is ultimately unproductive for the both of you), as well as territorial disputes and misunderstandings.

Communicate constantly While your MSP will essentially manage your IT, it's still YOUR IT department. Make sure that you open healthy channels of feedback and communication. It's also recommended that you keep your MSP informed of any new directions or strategies that you feel will affect the IT operations that your MSP partner handles. It's a good idea to schedule regular planning sessions and meetings with them so that they will be able to anticipate what you need – and provide it – in line with your own goals and timetables.

Establish trust and respect your MSP's decisions Treat your MSP like you would your IT manager. Give them general direction, and then let them do what they do best: manage IT. Entrusting your IT to an outside contractor can be a difficult decision, but as long as your MSP is reliable and secure, it may very well be one of the best business decisions you've ever made.

Thinking of adopting a "bring your own device", or BYOD, policy at work? Learn more about what it is, why it's becoming popular – and what you need to consider before rolling it out.

You may have noticed more and more of your employees or colleagues bringing their own computing devices to work—be it their mobile phone, tablet, or laptop. Or perhaps in your company or in other companies you may have seen, they have let people decide which device they prefer because they are used to it at home. You may not realize it, but this is all part of a large trend called the "consumerization" of IT, in which the influence of consumer technology is being increasingly felt in the workplace. With the wide availability of cheap but powerful mobile devices and online services, a growing number of people are being exposed to the latest technology at home first—adopting them at a rate faster than most businesses are able to manage. This flips on its head the old paradigm in which traditionally new technologies would be rolled out to businesses first, before they would find their way to consumers.

This trend, plus the increasing sophistication of young workers today and their frustration with the tools available to them at the office, is pushing some companies to adopt a "bring your own device" or BYOD policy at work. They are not alone. According to research by technology analyst group Gartner, end users, not the IT department, will soon be responsible for 50 percent of business IT procurement decisions—ultimately bringing and running their own systems on company networks. Meanwhile, according to management consultants Accenture, around one-third of today's younger generation of workers (a group called "millenials") not only wants to use the computer of their choice at work, but also wants control of the applications they use too.

The benefits companies cite to adopting a BYOD policy are many, among them:

• Savings on capital expenses and training costs in using company equipment—compensating employees instead via other means such as flexible work hours, subsidized purchases, insurance, and other benefits.
• Less management headache—effectively letting employees decide what to use releases the company from some overhead and management responsibilities.
• Improved employee satisfaction—by giving employees the freedom to use devices and applications that they prefer.

However, before you consider letting employees bring their own personal technology to the work place, be aware that there are also disadvantages, and sometimes very real dangers in doing so. These include:

• Non-standardization of hardware, operating systems, and applications. If your business operations require that some equipment is integrated with others, then BYOD can in the long run actually increase IT management costs and decrease efficiency.
• Exposing your network to malware or security vulnerabilities and breaches. When your employees bring their own devices to work, you lose important control over their security. Consumer devices often don't employ comparable bullet-proof security technologies mandated by businesses.
• Leakage of confidential or proprietary information. Employees will naturally do what they want with the data on their devices, even if it doesn't belong to them, or it's against company policies. Employees can also lose precious company data when they misplace or damage their personal devices.
• Lower economies of scale in procurement. Essentially because everyone is buying devices on their own, you miss out on the chance to consolidate purchases and lower purchase costs for everybody.

Have you adopted a BYOD policy at work? Thinking about it? Worried about this trend? If you need to understand BYOD better so you can define a policy for your staff, contact us and see how we can help.

With today's advancements in technology, and the constant lowering of prices as technology achieves mass adoption, VoIP is now within easy reach for most businesses—even small businesses. Read on to find out why you should consider switching to VoIP for your phone and office communication systems today.

If you are running a business, then there is no reason you shouldn't be using Voice-over-IP, or VoIP, to reduce telecommunications cost, streamline operations, and improve the flexibility for your organization today.

VoIP, simply put, allows telephone communications to run over your data network or the Internet. The benefits of this setup are many, and the following are just a few.

1. VoIP allows companies to maximize investments already made in their network infrastructure. The same network which handles the flow of data such as web access and email can now accommodate voice as well—no need to add and maintain additional wires and devices.
2. VoIP can allow you to dramatically reduce the cost of communications, especially for interstate or international communications—everything can go through the Internet instead of incurring expensive long distance toll charges.
3. VoIP allows your employees to be more productive and efficient by giving them the ability to receive and make calls anywhere with a data connection, using their laptop, mobile phone, tablet, or virtually any device connected to the Internet.
4. VoIP increases the number of features you can use with your phone system. For example, it's easier to add extensions to your phone. You can provide a local number or extension for all your staff without additional costs or cabling. You can also set up sophisticated auto answering routines and call routing. You can marry voice messages with email and faxes all in one inbox.
5. You can use VoIP as a tool for real-time collaboration—along with video conferencing and screen sharing. You can employ presence technologies that come standard with VoIP phones and VoIP communication systems. Communicate with colleagues about your presence or receive info on the status and whereabouts of your staff.

Previously, all these benefits were only available with a big price tag and a critical limitation—the unavailability or unreliability of the company's Internet connection—but not anymore. With the great strides made in technology and the wide availability and affordability of broadband connections over the last few years, VoIP is now readily within reach for many businesses—large or small

VoIP is certainly a technology that has come of age. It's cheap, ubiquitous, and easy-to-use, and any business should have VoIP in their toolset. If you are interested in learning more about how VoIP can help your business, contact us today to find out more!

Wireless hotspots are convenient – but not terribly secure. While allowing you to work from anywhere, they can also expose your device and data to security threats. Read on to find out how to protect yourself.

Wireless internet access, or WiFi, is now so common that it can be found virtually anywhere—in airports, shops, restaurants, and other public spaces. The near ubiquity of these wireless "hotspots" can be a great boon for many of us who need Internet access to check on emails for work or updates from friends on our favorite social network.

Unfortunately not a lot of people know about the risks these wireless hotspots potentially pose. Here are 8 ways to ensure you can surf securely from wireless hotspots:

1. Disable your WiFi adapter when not using your wireless device. This ensures that your device does not connect to any wireless hotspot without you knowing it.
2. Connect only to secure hotpots. In many places, open networks implement no password and no encryption, potentially exposing everything you send out from your computer to malicious hackers. Therefore, whenever possible it's best to connect in places where some encryption—either WEP or WPA, is employed. Often your device will show a lock icon to identify secure, password protected and encrypted hotspots vs open and unsecured ones.
3. Use VPN or Virtual Private Networking. VPNs allow you to establish a secure channel of communication to your office network over the public Internet.
4. Use only secure software. The use of software is also something you should be aware of—some browsers , instant messengers, email clients, and online services are more secure than others. So use the more secure ones such as those that implement some sort of encryption or similar methods whenever possible.
5. Disable sharing. If your device or operating systems share resources such as folders, printers, and other items, consider turning them off to lessen the possible entry points into your system which malicious hackers or software can exploit.
6. Use a firewall. For example, most modern desktop computers have a firewall built in which acts as a barrier between your device and malicious software and hackers. These can bar from entry or filter out any attempts to access to your system without your approval.
7. Encrypt files. If you have sensitive files on your computer, consider encrypting them so you can avoid having them fall into the wrong hands if your system does get compromised.
8. Remove sensitive or confidential information from your device before using hotspots. This is the safest way of ensuring that your valuable data isn’t compromised when connecting to hotspots.

Wireless hotspots can be great for anyone traveling on business or for those always on the road. Being proactive regarding the security issues that you might encounter can go a long way in ensuring your safety and privacy when using them. If you or others in your business need to go online using hotspots, we can help you set up your machines for secure access by implementing security software, consulting on software security, and more. Contact us today to find out more.

For smaller companies and businesses who are constantly on the lookout for great free finds on the web: here are a few nifty and free online tools that might potentially help you, both in saving costs and boosting your productivity and efficiency.

It is a constant challenge for small businesses to meet ever-changing and ever-evolving IT requirements while balancing a budget and keeping costs reasonable. And with software applications being one of the major factors that contribute to IT maintenance costs, it is always welcome news to come across free tools that work well and efficiently despite the lack of a price tag.

ThinkFree Online Office One of these applications is ThinkFree Online Office, which is a cloud application that enables you to create and edit documents in common formats. It also comes with free 1GB of storage and allows you to work from anywhere, since the documents are stored online. And with its own app for Android users, ThinkFree is particularly advantageous to people who need to work on the go.

ReqMan Another free cloud-based application that can prove useful is ReqMan, an online project management tool. You can use this to manage and track your different projects using various templates the service provides. And since it's in the cloud, mobile personnel and staff who are given access to your ReqMan account can work even when they're out of the office.

Gliffy Gliffy is a free tool that you can use to create all sorts of technical illustrations – diagrams, floor plans, flowcharts, and more. The basic plan is free, but you also have the option to subscribe to their more fully featured plans for a minimal fee.

ScheduleOnce For managing schedules, calendars, and the like, ScheduleOnce allows you to keep better track of all your appointments, meetings, and deadlines through a single tool. It integrates with your calendar on Google, and then allows other people to see your open times when they can schedule a meeting with you. Think of it as a one-stop-shop for your scheduling needs.

If you want to know more about these tools and how you can best utilize them, please feel free to contact us. We’ll be happy to guide you and help you make the most out of these types of applications to improve your efficiency and bottom line.

The big difference between Android and the iOS is the fact that, on an Android device, you can play Flash videos. There are times however when this seeming advantage can be a disadvantage as Flash (such as Flash ads) can slow down your browsing experience or even crash your browser. There is a solution.

You can turn off Flash if you choose to. Simply go to your Browser's Settings by pressing on the Menu/Options button, then go to Advanced and change 'Enable plug-ins' setting from "Always on" to "On demand." Flash applications will now appear as an arrow that you must touch to start.

There are times when you may want to capture what is currently being shown on your iPad's screen. That’s easy to do on an iPad.

Simply press the Home button and then the Sleep/Wake button simultaneously. When you hear a click, the screenshot has been taken. You can then go to the photos gallery to see all of your captured screenshots.

For those of you using Google Mail or Gmail, chances are you're familiar with the "stars" feature, which serves as a visual reminder to follow up on certain messages or mark their importance. You may not know, though, that you can use different types of stars. To do so, click on the Gear icon in the upper right corner of the screen, click Mail Settings, and on the General tab look for the Stars section.

You will see many different types of stars that you can cycle through. Drag the stars between the lists that you want to use and in the order you prefer. Another neat trick is to use the name of the star to filter messages. Simply hover over the star to learn its name (i.e., "red-bang"), then use the "has" prefix to filter by star name. For example, typing "has:red-bang" in your search box will show all messages with that star name.

It's not enough to simply put LinkedIn on the radar of your social networking marketing strategy. These tips will help you maximize the value from this unique professional social networking tool.

With a still-growing user base of at least 120 million, LinkedIn has become THE professional social networking tool of many businesses. While Facebook is still the major network on the personal side, LinkedIn's importance in the business-to-business world is growing.

With LinkedIn, your social networking strategy doesn't have to be complex, and smaller companies, in particular, can quickly see results with just a little effort. Here are a few pointers to help you maximize the positive effect of your LinkedIn connections.

Be comprehensive. "Short and sweet" may be the rule of thumb in any other kind of forum, but for professional purposes it's always best to include as many credentials about you and your business as possible. It's helpful to give potential clients and connections the full story on your strengths – which means listing past employment and work experience, academic backgrounds, pertinent skills, competencies and certifications, and even educational backgrounds. It's important to understand that many of the people who will enlist your services will only have your online credentials to go on, so give them a complete picture of what you've done and can do.

Customize your URL. When you create a LinkedIn profile, the site auto-generates a URL for that profile. But did you know that you can customize and change that URL? By changing it to reflect your business, it makes you much easier to remember and find.

Be involved. Much like in Facebook, a LinkedIn profile is useless if you simply post and forget. It's essential to keep your info up to date, and interact with people by posting questions and comments. Proactive, educational input into the groups that serve your potential clients will build a good impression with professionals who are looking for the services or products that your company supplies.

We are always ready to help you build your business, so let us help you build your customer connections.

Did you know you can have the activity feeds/social stream or live updates from your favorite social network such as Facebook or LinkedIn appear in the latest version of Windows Live Messenger? Simply sign in to your Live Messenger account, select Add/Manager Services at the bottom right area of the application, and then choose a service you wish to integrate to (i.e., Facebook, MySpace, LinkedIn).

The application will ask you to sign in to the chosen service and give permission to integrate. After you have given permission, you will see updates from, and be able to post to, that social network in Live Messenger.