Do you find that your computers are running slow? Have your emails been compromised or has your data been affected by malware? Are you considering using the support of a local MSP? Are you not satisfied with the MSP you currently use?
We have a way to help you truly benefit from your relationship with an MSP, by building a solid relationship with them. As an MSP who has been in this business for over 20 years, I can tell you a few important steps that will help you choose the right fit for your business.
Provide complete and accurate information
Your MSP is like your primary physician for your company’s IT. Just as you would provide your MD with all details concerning your health, you need to provide everything related to your business IT to your MSP. Give them an overview of your business and answer questions such as:
- What does your business do
- Who are your primary clients
- Which industries do you serve
- What are your business growth plans for the present and in the future
Sometimes clients are reluctant to discuss all these things because they may not feel comfortable enough with their MSP. They may be afraid that the MSP might disclose this information and other confidential data to their competitors.
As an MSP with over 20 years of experience, I can tell you that we work best with clients who trust us and have confidence in our reliability. When you allow us access to the central data of your business－your IT infrastructure － you can be confident that we will professionally guard your company’s business.
Although you outsource all your IT to us, it is still important that we meet with you often to discuss your current and future IT needs. Your business priorities may change over time and we don’t want to be caught unprepared. We know you are busy, but set some time every quarter to catch up with us and discuss your IT concerns and your current and future plans.
Trust is Key
Your IT is the core of our business, and we base our reputation on the trusted partners we’ve built over the years. So, when we inform you about certain important changes needed for your IT such as implementing strong password policies, upgrading your antivirus, limiting data access, etc., we recommend that you take action!
Partnership, communication, and cooperation form the basis of any successful relationship. This is also true regarding your relationship with your MSP. Trust our experience and expertise by implementing our recommendations.
For more information about choosing the best MSP for your business and learning about the large scope of support we offer visit: https://www.kustura.com/ .