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A Complete Guide to Voice over Internet Protocol (VoIP)

Even as recently as a decade ago, the majority of businesses relied heavily on traditional phone systems for use in communicating internally or with external stakeholders. However, with internet speeds and technology continuing to improve, many now rely on voice over internet protocol(VoIP) as an alternative. This technology essentially allows users to place and receive phone calls via an internet connection, rather than a traditional analog telephone line. Some VoIP systems only allow communications with other devices using the same technology. However, most now allow for communication with others either using the same tech or using traditional phone lines.

How Does VoIP Work?

In theory, the ability to call others via the internet sounds wonderful. But, how exactly does the technology work? When picking up a device to place a call, a VoIP system converts communication on your end into a digital signal which is then compressed and transmitted via the internet to either another device or traditional phone line. In the early days of its introduction, VoIP generally required a specific VoIP-enabled phone or device to utilize the technology. However, many versions now offer an app available for download on most smartphones. Upon downloading the app, devices are assigned an IP address to then be able to make calls from your network.

Most VoIP systems can be managed via an online dashboard as data and settings are stored within the cloud. The dashboard typically contains settings that are adjustable on the user end. These include call forwarding settings and custom voicemail options.

Benefits of VoIP over Traditional Phone Systems

There is a reason why voice over internet protocol systems are becoming increasingly popular with business owners. In fact, there are several reasons. Above all, the system is affordable when compared with traditional phone systems. Phone providers often charge per phone line, meaning significant costs when connecting a large number of phones or employees. Many also charge additional fees for services such as auto-attendants and call forwarding. Most VoIP systems include these, making unexpected costs a rare occurrence.

Another benefit of VoIP systems over traditional telephone systems is the ease with which you can scale up or down your business’ communication network. Adding or removing users can be done within minutes, rather than waiting for an external company to come to install or remove phone lines as needed. For businesses looking to scale quickly, this is ideal. It’s also incredibly helpful for organizations with seasonal employees who find their phone needs shift dramatically throughout the year.

Traveling outside of the United States? Previously, this meant that one would need either an international phone plan or must pay obscene fees for using a mobile device to make calls while traveling abroad. However, with VoIP – phone service travels with you as long as there is access to a stable internet connection.  

Since the onset of the COVID-19 pandemic, more people than ever have switched either to a temporary work-from-home situation or have roles that will remain permanently remote. With employees spread across different locations, companies have to be aware of the coverage limitations of traditional phone systems. With VoIP, a stable internet connection is all that is needed to ensure high-quality phone service. Because calls can be made from smartphones, tablets, or computers, VoIP eliminates the need to purchase additional equipment due to shifting to a remote work environment.

Choosing a VoIP Provider

As is the case with all business decisions, selecting a VoIP provider requires thought and a little research. Obviously, cost plays a major role in the decision, so be sure to look at both initial set-up costs as well as monthly costs. With any tech solution, stellar customer service is a huge bonus. Look for a VoIP provider with multiple channels of communication and a great reputation for providing superior support to its customers. Reading customer reviews is a great way to get an accurate impression of how a provider treats their customers post-purchase.

VoIP Services from Kustura Technologies

When it comes to the standard for VoIP services, Kustura Technologies goes above and beyond. Our VoIP phone services include a range of additional features, including customizable phone trees, personal extensions, and call forwarding. Secured voicemail is another great feature. Voicemails left on traditional phone systems often get overlooked or lost in the mix of communications. With our VoIP solution, companies and individuals can choose to have those voicemails sent to their email inbox, ensuring they are addressed as soon as possible and nothing falls through the cracks.

Possibly the greatest feature of Kustura’s VoIP solution is the ease and peace of mind it brings to organizations. Our all-in-one service mindset means that we can provide both the installation and maintenance of your telecommunication systems. We have a team of experts on hand with years of combined industry knowledge and experience to make the transition to VoIP seamless and worry-free. 

Communication has never been easier between both employees and customers. VoIP services offer a hassle-free, cost-effective communication solution for organizations of all sizes.​ Like all of the services we offer, our end goal is peace of mind for our customers. We strive to provide solutions that ease a lot of the stress that comes along with owning or managing a business. If you are interested in learning more about VoIP or potentially implementing it at your organization, we would love to help.  Contact us to get started.


Contact us today to explore your VOIP options!



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